1. Overview

At Mubarra Instrumed, we prioritize customer satisfaction and offer returns and refunds under certain conditions. Please read this policy to understand the eligibility and process for returns and refunds.

2. Eligibility for Returns

We accept returns under the following conditions:

• Damaged or Defective Items: If your item arrives damaged or defective, you may request a return within 7 days of receiving the product.
• Incorrect Items: If you receive an incorrect item, please contact us for a replacement or return.

Note: Custom orders and bulk orders are non-returnable unless defective or incorrect.

3. Return Process

To initiate a return:

• Contact our customer service team via the Contact Us page within 7 days of receiving the item.
• Provide proof of purchase and photos of the item showing any damage or defect.
• Our team will review the case and provide instructions for returning the item, if eligible.

4. Condition of Returned Items

Items must be returned in their original condition, unused, and in original packaging. Mubarra Instrumed reserves the right to refuse returns if the item shows signs of use, wear, or damage due to misuse.

5. Refunds

Refunds are processed as follows:

• Approved Returns: Once we receive and inspect the returned item, a refund will be processed to the original payment method within 7-10 business days.
• Partial Refunds: For items returned in a non-original condition or missing packaging, partial refunds may be issued at Mubarra Instrumed’s discretion.

6. Exchanges

Exchanges are available for items that arrive damaged, defective, or incorrect. Please contact our support team to arrange an exchange. If the item is unavailable, we will provide a refund.

7. Shipping Costs

• Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error by Mubarra Instrumed (e.g., incorrect or defective item).
• Non-Refundable Shipping Fees: Original shipping fees are non-refundable.

8. Custom Orders

Custom and bulk orders are not eligible for returns or refunds, except in cases where the items are defective or incorrect upon delivery.

9. Non-Returnable Items

For health and safety reasons, certain items may be non-returnable. Please review product-specific details for exceptions.

10. Contact Us

For questions regarding returns and refunds, please reach out to our support team via the Contact Us page. Our team will guide you through the return process and ensure a satisfactory resolution.